Sparkle Sweets & Treats

Custom Order Policies

 

Thank you so much for choosing me to create something delicious for your event!

 

Some important information before we get started:

 

ORDERING & PAYMENT

An order is not confirmed until a deposit is made. A 50% non-refundable deposit is required at the time of booking. A two-week minimum lead time is suggested for all orders. Thanksgiving and Christmas orders should be requested as early as possible. Final payment is due one week prior to the pick-up date. 

 

All flavor or cookie designs must be finalized two weeks prior to pick-up.  Unfortunately, custom items cannot be refunded. If there is a problem with your order, please contact us and we will rectify the issue to the satisfaction of both parties.

 

DESIGN

We are happy to use inspirational photos of other artists’ work, movies, cartoons, etc. However, we are unable to copy someone else’s work and certainly not copyrighted or trademarked logos or materials. Creative freedom is granted, particularly to sugar cookie set designs. It’s always a great idea to have something original at your function, it makes it unique and memorable!

 

PICK-UPS

All orders MUST be picked up at the time we agree upon. This is considered an appointment. If you do not communicate delays or an issue prior to, or an emergency at the time of, we cannot make a time change, etc.

 

If you do not pick up your order or do not communicate a problem, the next day your order will be forfeited.

 

CANCELLATIONS

As aforementioned, your 50% deposit is nonrefundable. However, if you need to change the date of your event, we will certainly try to accommodate you. Even, perhaps, changing the item if we need to. 

 

Unfortunately, problems do arise and if we have to cancel your order because of an illness or emergency, you will be refunded 100% of your investment, deposits and/or any payments.